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FAQ

 

How much is delivery?

Delivery fees effective 1st August 2015

Geographic Area

                        cost per

                        dozen

   Postcode

Sydney Metro

 

$9

 

1000-2244, 2501-2530, 2555-2574,
2740-2786, 2890

Newcastle, Central Coast, Wollongong

$9

2252, 2300, 2302, 2308, 2500-2530,

Port Macquarie, Coffs Harbour, Northern Rivers

$12

2444, 2450, 2466-2490

NSW Country

 

 

$15

 

 

0221-0299, 2250-2299, 2309-2465,
2491-2499, 2501-2519, 2523-2554,
2575-2599, 2621-2647, 2649-2714,
2716, 2720-2730, 2787-2879,
2881-2889, 2891-2898, 2915-2999

Canberra

$9

0200-0221, 2600-2620, 2900-2914

Melbourne Metro

 

$8

 

3000-3220, 3335-3341, 3425-3443,
3750-3811, 3910-3920, 3926-3944,
3972-3978, 3980-3983, 8000-8999

VIC Country

 

$14

 

2715-2739, 3221-3334, 3342-3424,
3444-3749, 3812-3909, 3921-3925,
3945-3971, 3979, 3984-3999

Brisbane

$14

4000-4204, 4500-4549, 9000-9299,
9400-9596, 9700-9799

Gold Coast, Sunshine Coast, Toowoomba

 

$14

 

4205-4230,4270-4287,4350,
4517-4519,4550-4575

QLD Country – South

 

$22

 

4231-4269, 4288-4349, 4351-4449,
4576-4689, 9597-9599,
9720-9799, 9880-9919

QLD Country – North

$22

4450-4499, 4690-4899, 9920-9999

Adelaide Metro

$9

5000-5199, 5800-5999

SA Country

$14

5200-5749

Perth Metro

$17

6000-6214, 6800-6999

WA Country

$36

6215-6797

Hobart, Launceston

$10

7000-7004, 7249, 7250, 7800-7829,
7845-7850, 7901-7923

Tasmania country

$25

7005-7248, 7251-7799, 7830-7844,
7851-7900, 7924-7999

Northern Territory, Norfolk Island

not available

 

 

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Who delivers your wine?

We have a contracts with several courier firms as well as Australia Post to deliver our wines. Normally we use couriers for major regions and Australia Post for country.  If you order a large quantity (eg 12 dozen) we may arrange to deliver your wine by a transport company and advise you of the details.

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How long does delivery take?

We will endeavour to despatch your wine as soon as possible; normally within 2 business days of placement of the order. For delivery of our wines, allow 2-3 days for delivery with-in Victoria and 3-5 days for interstate.

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What happens if I am not home to accept delivery?

It is advisable to list a delivery address where some-one will be available to accept delivery. If no one is home Australia Post will not re-deliver it again; they will leave a card in your letterbox advising you to pick it up from a local Post Office.

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Can I leave delivery instructions?

Yes. Alternate delivery instructions can be given in the customer notes section of the online order form; you can nominate delivery instructions such as "leave near front door". We accept no responsibility for goods left according to your instructions.

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Can I pick up wine from your warehouse?

Yes. If you wish to pick up wine and avoid the delivery fee, please call us to place a telephone order. You can pay via cash or credit card when you pick up the goods.

Please ensure you ring before coming to our warehouse.

Our warehouse is located at 16 Apollo Ct, Blackburn. Vic. 3130.

Open Monday to Friday only, 9.00 am to 5.00 pm. No weekend trading.

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Can I buy less than 1 dozen bottles/1 carton?

No. The minimum order is for 1 whole carton. Most wines are in cartons of 12 bottles. Some are in cartons of 6 bottles and they are nominated. When you place an order for one unit, you will be ordering one carton. If you find one carton of one wine a bit too much, or maybe you just want to try a selection of different styles, then our Mixed Dozens are perfect.

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Do you guarantee your wines?

We give a full money back or replacement guarantee on any wine sold under our brands. If you have any problems, just contact us and we will happily sort it out for you. Please refer to our Terms & Conditions page for further details and conditions on our returns or refunds.

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Are you winemakers?

No. We don't make wines; we leave that to very capable winemakers around Australia that we deal with. Our wines are contract made for us at some of the major wineries around Australia and also some of the smaller boutique wineries in the various regions including Limestone Coast, McLaren Vale, Barossa Valley, Clare Valley, Coonawarra, Heathcote, King Valley, Mildura, Geelong, Mornington Peninsula, Yarra Valley, Hunter Valley, Riverina, and Margaret River. We have long term, ongoing supply contracts with the wineries which ensures continuity of supply of our wines. Having the flexibility to change winemaker ensures our product is always the best available.

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What brand do you use on your wines?

We sell our wines under the “Prospect” label. The Prospect brand name originally started in 1991 in a liquor store we owned in Hawthorn, Victoria, and has evolved over the years to now represent quality, value and reliability in a great selection of wines.  Recently we have also intoduced some other brands: "Travallini"  and "Brooke & Bay".
 

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Can I order your wines with my own private label?

You certainly can! We can supply wine totally unlabelled, or we can supply a fully labelled wine. Ideal for corporate use such as product launches, board rooms, conferences, seminars, Christmas gifts, executive gifts, client entertainment, team building, staff presents & promotions. Combine your corporate wine into a gift pack or hamper tailored to your needs.

We also supply wine labels for private use such as wedding labels, bonbonniere labels, engagement labels, birthday labels, anniversary labels, parties, births, message on a bottle or any memorable occasion. Wine is supplied for clubs including sporting clubs, RSL clubs, school clubs, licensed clubs, service clubs, health clubs, professional societies, social clubs and hobby clubs to celebrate premiership wins, team lists, sponsor recognition, & fundraising. Please contact us for a quote.

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What will show on my credit card statement?

Your credit card will be processed by Half Price Wines and your statement will show “Half Price Wines”.

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Can I order without paying by credit card on-line?

Yes! At the checkout stage you have the options to pay via:

  • Credit card online
  • Paypal

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Can I purchase a Gift Certificate?

Yes. If you want to send wine as a gift, but are not sure what sort of wine they like to drink, then simply buy a Gift Certificate online with your choice of receiving the certificate via email or Australia Post. Gift Certificates are the perfect solution when you just can't find the right gift or you're short of time. Gift Certificates make a perfect present for friends, family, and business associates. Each certificate has a unique number so that it can be redeemed on line. Simple and easy.
 

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Do you send wine overseas?

No. We will not despatch wine internationally. If you wish to send wine overseas you will have to arrange that yourself and we accept no responsibility for any loss or damage that you may incur during that process.

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